REPAIR AND PROTECT PLAN

 Say goodbye to throwaway culture

Our ‘TV Care Plan’ protects you against the cost of repair and replacement of your audio-visual appliances. Not only does it cover engineer visits, providing all the support and protection you could ever need, but it’s also great for the environment as well.

See how you can benefit today!

 So, what’s covered?

·        Unlimited engineer call outs for any general issues.

·        A temporary loan item free of charge while your item is assessed.

·        Completely free repair of your items while under coverage.

·        Free collection, return and set-up of your equipment post-repair.

·        An equal or better specification replacement if your item is not repairable.

·        Plus specialist phone support for general Audio-Visual issues as well!

 

We cover Televisions, TV recorders, DVD players, VHS players(!),

Soundbars, Surround sound and more.  

 How do I sign up?

Just call, message or fill in the form below.

We’ll arrange an engineer visit to assess your equipment and provide a completely free assessment ‘health check’ of your appliances. Once you’re happy with the details of your package, we’ll sign you up and your equipment will be protected!

It’s that simple.

For more information just call, message or fill in the form below

(01925) 814711

TV Care Plan Enquiry

A quick note

 At the bottom of this page we’ve included the general terms and conditions for our care plan. Not only will these all be explained to you during your free assessment visit, but you’ll also be left with a printed version in your own personal documents folder.

The folders are really handy as any instructions or guidance provided during future site visits will be provided in printed (and digital) form for your own future reference.

T’s and C’s ( A.K.A The nitty gritty)

·        Our engineers are happy to help for any issues related to your covered equipment. If we can’t help by phone, we’ll book a visit in the following two working days and come and see you in person.

 

·        Issues relating to setting up or adjusting other equipment will be treated as chargeable visit.

 

·        For issues down to ‘user error’ our engineers will not only sort out the problem but will also provide a printed set of instructions explaining how the issue can be resolved if it occurs again.

 

·        For repeat issues, a one-off engineer surcharge will be applied with agreement from the customer prior to the visit. This may be waived at the engineer’s discretion.  

 

·         ‘Consumables’, such as dead batteries, are not covered, however for items such as worn-out remote controls, we can supply and deliver them at cost-price.

 

·        Aerial issues and faults resulting from water damage, fire damage or physical impact are not covered.

 

·        To stay up to date with new channels, retuning your equipment will be demonstrated during your initial visit. Customers can book future visits for retuning for a specially discounted cost should they wish an engineer to provide this service in future.

 

·        If an item is not repairable within a maximum of 1 month from collection, then the customer will be provided with options of equal or higher specification replacement items to choose from. Customers may choose to pay an uplift charge to upgrade to a new set of alternative specification and size if required.

 

·        Due to changes in technology, we may be required to cancel coverage of a specific item on your package, or not cover certain items to begin with. This will only be done in consultation with the customer and after a 30 day period of notice.